Help and Frequently Asked Questions
Whether you are an individual or an organisation, these FAQs cover the questions we receive most often. If you cannot find the answer you need, contact support or call our team.
FAQs for individuals
FAQs for organisations
FAQs for individuals
What does no match found mean?
No relevant criminal history was found against your name.
Next to the result you will see a blue pencil icon. Click it to download a copy if needed.
What does match found mean?
A criminal history record has been identified for your name.
Details will be available in your report.
How long will my check take?
Processing times depend on the type of check and the country involved.
Australian checks usually return within 24 to 48 hours.
International checks generally take 7 to 10 business days.
Why does my reference page mention Australian checks even though I only applied for an international check?
The reference page contains general information.
Your international check will still be processed as requested.
I lived overseas. Which check do I need?
If you lived outside Australia in the past ten years, you may need an international criminal history check depending on who requested it.
I made an error in my application. How do I fix it?
Contact support immediately.
Provide your full name, reference number, and details of the correction needed.
It says no supporting documents but I uploaded my ID
Your application is in order and has been released for processing.
“No supporting documents” simply means the final result has not yet been uploaded.
I cannot complete the employment or qualification section. They are greyed out
Applicants are not required to complete Employment or Qualification history checks in this system.
These sections are not part of a criminal history check.
Who can witness the Canada consent form?
Complete Section D: Identification Verification.
A friend or work colleague may witness your ID with their actual signature.
It does not need to be certified or notarised.
What addresses do I need to supply?
AHPRA applicants
Provide address history for any country you have lived in outside Australia since age 18 for longer than 6 months, plus your current address.
Most other organisations
Provide address history for any country you have lived in for more than 12 months outside Australia in the last ten years, plus your current address.
Can I use my ICHC for visa purposes?
Check with the Department of Home Affairs to confirm whether a check completed through a third party is acceptable for your visa type.
What identity documents do I need for an ICHC?
All applicants
A current passport from any country.
Additional requirements
Canada: a second piece of photo ID such as a driver’s licence.
UK: proof of current address and name change documents if applicable.
Nepal: colour copy of citizenship certificate (front and back) plus a passport sized photo.
My application has been locked. What should I do?
Email info@aisintl.com.au and request that your application be unlocked.
FAQs for organisations
What does no match found mean?
No relevant criminal history was found against your name.
Next to the result you will see a blue pencil icon. Click it to download a copy if needed.
What does match found mean?
A criminal history record has been identified for your name.
Details will be available in your report.
How long will my check take?
Processing times depend on the type of check and the country involved.
Australian checks usually return within 24 to 48 hours.
International checks generally take 7 to 10 business days.
Why does my reference page mention Australian checks even though I only applied for an international check?
The reference page contains general information.
Your international check will still be processed as requested.
I lived overseas. Which check do I need?
If you lived outside Australia in the past ten years, you may need an international criminal history check depending on who requested it.
I made an error in my application. How do I fix it?
Contact support immediately.
Provide your full name, reference number, and details of the correction needed.
It says no supporting documents but I uploaded my ID
Your application is in order and has been released for processing.
“No supporting documents” simply means the final result has not yet been uploaded.
I cannot complete the employment or qualification section. They are greyed out
Applicants are not required to complete Employment or Qualification history checks in this system.
These sections are not part of a criminal history check.
Who can witness the Canada consent form?
Complete Section D: Identification Verification.
A friend or work colleague may witness your ID with their actual signature.
It does not need to be certified or notarised.
What addresses do I need to supply?
AHPRA applicants
Provide address history for any country you have lived in outside Australia since age 18 for longer than 6 months, plus your current address.
Most other organisations
Provide address history for any country you have lived in for more than 12 months outside Australia in the last ten years, plus your current address.
Can I use my ICHC for visa purposes?
Check with the Department of Home Affairs to confirm whether a check completed through a third party is acceptable for your visa type.
What identity documents do I need for an ICHC?
All applicants
A current passport from any country.
Additional requirements
Canada: a second piece of photo ID such as a driver’s licence.
UK: proof of current address and name change documents if applicable.
Nepal: colour copy of citizenship certificate (front and back) plus a passport sized photo.
My application has been locked. What should I do?
Email info@aisintl.com.au and request that your application be unlocked.
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